DTV Useful Resources....
  • Donate your coupon through WXXI
    to someone in need:

    Mail it to: WXXI, DTV Donations, P.O. Box 30021, Rochester, NY 14603-3021

  • Donate unused DTV convertor
    boxes to WXXI:

    Drop it off at 280 State St. in Rochester between 8 a.m. and 8 p.m. weekdays, or Saturdays from 9 a.m. to 11:30 a.m.

  • Share the toll-free DTV Help
    Center number:

    1-866-348-9994.

WXXI - DTV Help Your Neighbor

Help your neighbor make the switch to digital TV

While the benefits of digital television (DTV) are extraordinary, some of your friends and family may need help taking the steps to upgrade their TV sets. With the nationwide transition to DTV quickly approaching, now is the time to reach out to your neighbors and make sure they don’t lose their free, over-the-air television reception after June 12th, 2009.

Your neighbor may need assistance deciding on what type of antennae he/she needs or help in selecting and installing a converter box. Here are some of the ways you can help them navigate the switch to digital:

Donate your DTV converter box coupon
The government’s coupon program will accept any coupon that is valid and has not expired — regardless of who ordered it. Under program rules, a neighbor (or a friend, relative and so on) may use a $40 coupon that you ordered and received from the government. So, if you have a coupon and you won’t be using it, consider giving it to a neighbor. Or you can donate your coupon to WXXI, and we will give it to someone in need of one. To do so, just mail your coupon to: WXXI, DTV Donations, P.O. Box 30021, Rochester,
NY 14603-3021

Help Someone Obtain a Coupon
Under the government’s program rules, a neighbor (or a friend, relative and so on) may use a $40 coupon that you ordered and received from the government. So, if your household is eligible for coupons but won’t need them, you can give your unused coupons to a neighbor, or order coupons now and give one or both to a neighbor to use.

Help Someone Use a Coupon to Obtain a Converter Box
Converter boxes, which cost between $40 and $70, can be purchased through government-certified retailers in stores, by telephone, or online. Every brick-and-mortar, online, and telephone retailer participating in the coupon program will accept any coupons that are valid and not expired, regardless of who ordered the coupons from the government. Boxes are available at thousands of national and local retailers across the country. Some people have driven elderly relatives to the store and helped them buy a converter box. Others have used a coupon to buy a converter box and then donated it to a relative, friend, or local senior center, church group, or community organization that serves our needy neighbors.

Donate your unused DTV converter box.
If you have a DTV converter box that you’re not going to use, share it with a neighbor who needs one. Or, consider donating it to WXXI, who is acting as a clearinghouse for unwanted boxes and will get them to those in need of them. Just drop the box off to WXXI at 280 State Street in Rochester between 8 a.m. and 8 p.m. weekdays, or Saturdays 9 a.m. to 11:30 a.m.

Help Someone Connect a Converter Box
Most converter boxes are easy to install, but connecting them can be challenging, especially for seniors and people with disabilities. As such, this is another important way we can help our neighbors. There are multiple online resources available explaining how to connect a converter box to an existing TV set that you can download. The DTV Transition Coalition has produced a Connections Guide that you can download, print, and give to a friend, also available at: www.dtvtransition.org

Share the toll-free number of WXXI’s DTV help center.
If you know someone that needs help, our technicians are just a phone call away. Call 1-866-348-9994. You can also find helpful information at WXXI.org/dtv.

 

Community groups are working alongside broadcasters, manufacturers, retailers, and other organizations to encourage people to help a neighbor make the switch to digital TV. If all of your TVs are connected to cable or satellite or have built-in digital tuners, you’re all set for the DTV transition. But consider those less fortunate, those in need, and those less technically savvy than yourself. We can all take pride in helping others
get ready for June 12th, 2009.